Outsourcing and customer satisfaction 8212 essay

It is the customers that are responsible for the growth of companies and therefore, they should always take center stage in any company. Customer satisfaction is related to profit because satisfied customers often become repeat customers. They shop regularly or use the services that the company provides more frequently.

Outsourcing has many advantages, it gives a chance to save on different resources. Organization can focus attention on the processes which are directly profitable and reduced overhead costs. Outsourcing saves training costs.

In order to successfully exist and develop without wasting resources, organization can eliminate non-core business functions to outsource. Nowadays, the popularity of outsourcing is growing and firmly entrenched in the minds of the global business community.

Statistics gathered in 1997 by the American Management Association showed that already 20% of surveyed 600 firms outsource at least some of the financial and accounting operations, and 80% – part of the administrative functions (Spring, 2010, pp.171-172). Outsourcing is the transfer of non-core business processes to third parties.